Page 19 - BAM ONE REPORT 2565 (ENGLISH VERSION)

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Form 56-1 One Report 2022

Certain critical incidents ravaging the world in 2022 However, with the rapid digitalization of the
were the prolonged COVID-19 pandemic that hindered society today, consumer behaviors have shifted more
economic advancement and threatened people’s well-being, and more towards online channels due to higher
and the Ukraine-Russia tensions which pushed up global convenienc and flexibility as transactions can b don
oil prices, hence inflation hikes across the world. Under online anywhere and anytime. BAM has made available
such circumstances, major world economies like the US diverse channels for service provision to customers, such
and the EU countries had to raise their interest rates to as online subscription on BAM website, debt settlement
curb the inflation, and Thailand was no exception. Upward via QR code scanning, and the launch of BAM virtual
adjustment of interest rates was one of the main factors store for service provision in multiple dimensions, covering
affecting BAM’s asset management whether for debt online center for debt resolution and selection of property
restructuring customers or customers purchasing our NPAs. items whether they are houses, plots of land, condominium
units and others for virtual investment across the country.
To relieve the hardship of debt restructuring customers This would enhance efficiency in addressing customer
from the rise in interest rates, BAM has focused on debt needs.
compromise on a collaborative basis and with debt
resolution concluded in the best interests of both the Driving business in the above direction would
Company and the customers as well as mainly taking into enable BAM to deliver performance at the level close to
consideration their debt servicing capability. Management the targets set forth amid the prevailing economic
guidelines and negotiation criteria have been worked out uncertainties. We still uphold and are aware of business
to suit each of the customers and customers have been operation towards the sustainable development goals
allowed to negotiate with us at all stages to mutually (SDGs) a wit due rega to environmental social
reach the conclusion. Meanwhile, we have launched a and governanc (ESG responsibility for mutual valu of
number of measures to assist debt restructuring customers all stakeholders. In addition, we have established policies
in promptly resolving their debts, such as “Happy to Have that ensure our business is run under corporate governance
Your Home Back,” “BAM Revitalizes Your SME Business” principles and with transparency and openness for
and “BAM Helps Farmers Reduce and Discharge Debts” examination, in conjunction with ongoing development
programs, along with schemes to support customers buying and improvement of business processes, to add value
NPAs so that they would be able to take ownership of to our products and services in the long run and stay on
property items more easily, including the NPA purchase track to achieve the growth target.
under the installment plan with BAM, and the offering of
more than 6,000 special-price property items to all customers. Our BAM team and I would like to thank all
Moreover, for large investors, we have selected particular concerned parties who have helped drive and move our
items of high value for their investment, with sales of which organization to success and progress all along. We are
carried out alongside solutions or partnership with business fully ready to perform our duties with dedication and
partners to consider feasibility of joint business dealings. determination such as the same past 24 years. To ensure
Property items have also been offered to retail investors BAM would grow further on a vigorous, stable and
for their further development or rented out to interested sustainable basis.
parties.