Page 98 - BAM ONE REPORT 2564 (ENGLISH VERSION)

96 Part 1
Business Operation and Performance

Operational guidelines and
Stakeholders Policy
Procedure of treatment toward stakeholders

3. Customers or BAM supports and provides customers - Provides assistance in resolving debtors’ issues and debt
Debtors or debtors the opportunity to earn restructuring through debt composition measures, which will
back their good credit status with allow the debtors to regain their residence or collateral assets
debt restructure. Debtors will regain back with lenient conditions.
their collaterals and businesses in - Improves the quality of NPA and organizes sales boosting activities
order to be able to manage their to help clients and create opportunities for low-income earners
non-performing assets by improving to have better chances of owning a residence.
their properties to have better quality - Alleviates the suffering of clients or debtors with measures to
and organizing sales boosting help them during the COVID-19 crisis.
activities within a reasonable budget - Builds a good relationship with customers by organizing activities
and price. in various festivals, giving souvenirs, sending birthday messages
and caring quotes to express concern during the COVID-19 crisis
via SMS and E-mail to reduce paper usages.
- Open a channel to accept opinions, suggestions and answer
customers by providing information via web chatbot and line
chatbot.

4. Shareholders BAM operates its business with - Organizes the Annual General Meeting of Shareholders once
shareholders in mind through a year to give shareholders an opportunity to acknowledge
transparent and honest management. operation results and participate in decision making.
The listing of shares in the Stock - Disclosure of information related to the company's business
Exchange of Thailand is the first operations to investors through the SETLink system of the
step to becoming a truly public com- Stock Exchange of Thailand, company website, and annual
pany. The company also commits report.
to fundraising to increase its business - Participates in the “Set Opportunity Day” activity; a day for
opportunities, which will be beneficial listed companies to meet with investors.
to the development and stability of - Organizes company visits and quarterly analyst meetings.
the economy, generating suitable - Provides channels for inquiries via the website and answers
returns for investors. questions via ir@bam.co.th

5. Employees BAM provides reasonable - Paying wages and work compensations will comply with BAM
compensations and plans for training regulations and/or the law.
programs to enhance knowledge - Formulates employee development plans to develop knowledge
skills, develops employees' abilities and skills by organizing seminars and training programs regularly.
in accordance with the direction - Supports orientation for career growth and career advancement
of business growth in a systematic by awarding scholarships for master's degree, both domestic
way. BAM also provides full and abroad.
welfare under the law, encourages - Establishes measures and communicates various kind of
cooperation between employees, knowledge related to safety, occupational health, and working
fosters a charitable personality, and environment in accordance with the law and maintains good
organizes activities that are beneficial safety standards for the employees’ well-being.
to society.