Page 107 - BAM ONE REPORT 2565 (ENGLISH VERSION)

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Form 56-1 One Report 2022

Sustainability Management in Social knowledge to suppliers since 2020. The number of suppliers

Dimension having undergone training was 30 in 2020, 57 in 2021 and
Social policies and practice guidelines 28 in 2022, totaling 115 suppliers trained on such policy
and practice guidelines. Ongoing training has been planned
Having been well aware of and given priority to fair for the years to come.
and efficient human resource management, the Company - Number of customers responding satisfaction
has performed in strict compliance with applicable laws survey questionnaire: 13,742 customers.
and regulations. It also attaches importance to engagement - Customers’ average satisfaction score: 96.20%.
with all groups of stakeholders in a fair and equitable • Communities
manner, without discrimination, and with respect for human - Areas developed: 2 areas benefiting a total of
rights throughout the value chain and responsibility for all 15 surrounding communities.
consumers. The sustainable development policy has been - Community-related complaints lodged: 0 case.
established and posted on the Company’s website. • Complaints
- Complaints in relation to fraud and corruption:
Performance highlights in social 0 case.
dimension for 2022 - Complaints in relation to products and services:

• Workforce 40 cases.
- A total of 1,285 employees.
- Proportion of female employees to total Human rights policy and practice
employees: 55%. guidelines
- Proportion of male employees to total The Company has prepared human rights policy
employees: 45%. to ensure that its business operation aligns with good
- Number of employees promoted to higher corporate governance principles. The business is operated
positions: 175 employees. on a sustainable basis as regards respect for and no
- Personnel turnover rate: 4.75%. violation of human rights, transparent and examinable
- Employees with injuries to the extent requiring operation, and treatment of stakeholders in compliance
over 1-day leave (persons/200,000 hours) with the laws and international standards. As such,
0 person. directors, executives and all staff members are required
- Employees’ average satisfaction and engagement to acknowledge and adhere to this policy.
score: 40%. • Directors, executives and all staff members must
• Executives and staff members undergone training support and recognize the importance of human rights
- Average training hours (56 courses): 34 hours/ principles, respect human rights, treat one another fairly
person/year. and equally, discriminate and violate no stakeholders
- Average training hours of top executives: 139 and vulnerable persons, relieve impacts incurred from or
hours/person/year. related to violation of human rights in business operation,
• Suppliers and customers and comply with the laws and international standards in
- Suppliers joining assessment of operation under relation to human rights in a strict and equitable manner
supplier code of conduct: 28 suppliers out of without supporting any act in violation of human rights in
a total of 584 suppliers. the business activities of the Company.
Remark: The Company has arranged for • This human rights policy shall apply to the
communication of anti-corruption policy and practice Company’s business activities on which it has managerial
guidelines through training to consistently provide power and also aim for the stakeholders on whom the