Page 47 - BAM ONE REPORT 2565 (ENGLISH VERSION)

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Form 56-1 One Report 2022

requested a relaxation of the conditions due to the impacts from such crisis. Apart from these customers, the customers
who have never contacted the Company for debt restructuring because they are not yet ready or are hit by the situation
can seek a preliminary negotiation for relief measures to ease their burden on the overdue debts.

The Company believes that 22 year experience in NPLs management and debt restructuring along with sufficient
potentials of the Company will enable the Company to restructure debts properly and effectively. However, if the
negotiation for debt restructuring is not successful, the Company may exercise legal right for guarantee foreclosure from
the debtors.

(4) Service channels
Debtors of NPLs of the Company will receive a document with barcode and QR code identification of each debtor
for payment through different channels of the Company. The Company’s debtors can make payment to the Company
through various service channels such as (a) payment with counter service, (b) payment at a branch of large commercial
banks all over the country, (c) payment at the Company’s office or branch offices, and (d) payment by scanning QR code
to transfer the amount to the Company’s account.

(5) Debt repayment default management
The Company follows up and controls the term of debt repayment under the conditions of debt restructuring
agreement and the debtor’s repayment history (Aging), in order to allow the Company to manage and ensure the constant
cash flow. The Company will negotiate debt restructuring together with maintaining legal rights in such NPLs.

If the debtors are unable to repay their debt according to the conditions of debt restructuring agreement, the Company
can choose to readjust the terms and conditions of the debt restructuring agreement or initiate judicial process. However,
normally, the Company considers 2 options including making an adjustment the debt restructuring while engaging in the
judicial process. As the Company aims to manage debt repayment default that allows the Company to receive the cash
flow from NPLs as soon as possible, mostly, the Company tries to readjust the debt restructuring’s terms and conditions
to have a resolution before litigation because the debt restructuring has (A) faster payment collection process and (B)
lower operating expenses compared with the judicial process.

(6) Enforcement
Before deciding to enforce NPLs and foreclose on the collaterals underlying NPLs, the Company normally considers
a number of factors before decision to exercise legal rights. These factors are, including, the time required for the collection
of the cash flow from NPLs, related expenses involved with the enforcement process, related risks from the judicial process,
and the applicable statute of limitations on period of enforcement.

After receiving the NPLs from the financial institutions, in case the financial institutions initiate judicial process, the
Company will exercise right as a litigant in the case instead of the financial institution transferring the NPLs to the Company
as the plaintiff in the case being under hearing of the court, or as a creditor by judgment in case the court already has the
decision. Nevertheless, it is according to the AMC Decree to force by the Company’s transferred rights. In this case, the Company
files an application to the court to exercise that right, and the court will hear that petition. In case of objection, the
Company’s right exercising process will be delayed.