Page 49 - E-BOOK

customers with debt restructuring, and some customers purchasing properties by installment with BAM. The customers
can select 1 in 3 of the alternatives based on their needs and the repayment ability as follows.

1. Principal and interest payment waiver for 3 months
2. Principal and interest payment waiver for 3 months, then, the principal is waived for 3 months
(only interest in paid)
3. Principal payment waiver (only interest is paid) until December 2020

The qualifications of the participants engaging this project are those affected by the situation of COVID-19
who are debtors with debt restructuring with BAM including retailers and SME customers, customers purchasing NPAs
by installment with BAM. In light of this, BAM will consider by suitability of each customer.

The Company believes that 20 year experience in NPLs management and debt restructuring along with
sufficient potentials of the Company will enable the Company to restructure debts properly and effectively. However, if
the negotiation for debt restructuring is not successful, the Company may exercise legal right for guarantee foreclosure
from the debtors.

(4) Service channels
Debtors of NPLs of the Company will receive a document with barcode identification of each debtor for
payment through different channels of the Company. The Company’s debtors can make payment to the Company 47
through various service channels such as (A) payment with counter service at 7-Eleven, (B) Payment at a branch of
large commercial banks all over the country and (C) payment at the Company’s office or branch offices.

(5) Debt repayment default management
The Company follows up and controls the term of debt repayment under the conditions of debt restructuring
agreement and the debtor’s repayment history (Aging), in order to allow the Company to manage and ensure the
constant cash flow. The Company will negotiate debt restructuring together with maintaining legal rights in such NPLs.

If the debtors are unable to repay their debt according to the conditions of debt restructuring agreement,
the Company can choose to readjust the terms and conditions of the debt restructuring agreement or initiate judicial
process. However, normally, the Company considers 2 options including making an adjustment the debt restructuring
while engaging in the judicial process. As the Company aims to manage debt repayment default that allows the
Company to receive the cash flow from NPLs as soon as possible, mostly, the Company tries to readjust the debt
restructuring’s terms and conditions to have a resolution before litigation because the debt restructuring has (A) faster
payment collection process and (B) lower operating expenses compared with the judicial process.

(6) Enforcement
Before deciding to enforce NPLs and foreclose on the collaterals underlying NPLs, the Company normally
considers a number of factors before decision to exercise legal rights. These factors are, including, the time required
for the collection of the cash flow from NPLs, related expenses involved with the enforcement process, related risks
from the judicial process, and the applicable statue of limitations on period of enforcement.