Page 96 - BAM ONE REPORT 2565 (ENGLISH VERSION)

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Management of Impacts on Stakeholders in the Value Chain

Value chain

Value Chain
Bangkok Commercial Asset Management Public Co., Ltd.

Main Activities

Auction purchase of Management of Business and Marketing and sales After-sale services
NPLs and NPAs NPLs and NPAs operation support

Operation for Sustainability

Responsible Efficient management Smart operations Marketing and sales Responsible
investment of NPLs and NPAs innovation after-sale services

Uplifting of Operation toward Sustainability

• Consideration of • Fair debt compromise • Smart office to • Develop and bring • Personal data
purchase of NPLs • Debt restructuring in streamline work about experience to security
and NPAs based on an appropriate process customers in access • Easy access to
ESG criteria manner for each • Digital transformation to products and services contact/claim lodging
• Auction purchase of customer group with adjustment and • Develop payment channel
NPLs and NPAs • Development of NPAs reduction of resources platform to ensure • Efficiency in
within the investment with ESG taken into in operation speediness and after-sale services
framework allowed account • Resource efficiency convenience
by law • Present accurate and
comprehensive
information on
product features

Supporting Activities

Technology and Marketing and
Investment risk Management of
management NPL/NPA operation innovation distribution channel Data management
development management

Risk management
Human resource management