Page 98 - BAM ONE REPORT 2565 (ENGLISH VERSION)

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Stakeholders in the value chain

Responsiveness to expectations
Stakeholders Channels Expectations
of stakeholders

Shareholders • Email • Returns (dividend and capital • Operate business under corporate
• Phone call gains) from sound and sustainable governance principles and
• Conference call business operation implement the annual business
Bangkok Commercial Asset Management Public Co., Ltd.
• One on One /One on • Successful business operation plan
Group meeting according to the objectives • Disclose its operational performance
• Website • Fair and equitable treatment and business operation through
• Form 56-1 One Report • Disclosure of factual information Form 56-1 One Report
accurately, completely, transparently • Disclose information on its business
and timely for decision making operation to the general public
through its website, etc.

Customers/ • Channels for customers to • Fair and appropriate debt • Offer quality, safe and examinable

Receivables give feedback, opinions, restructuring products and services
recommendations, as well as • Quality and safe products and • Set reasonable product prices
their lodging of complaints services according to the applicable and service charges that match
about the products and standards the quality
services • Delivery of products and services • Comply strictly with the agreements
• Form 56-1 One Report under the specified timeframe with customers
and conditions • Make available pre-sale and
• Appropriate pre-sale services, after-sale services to respond to
e.g. product usage instructions, demand of customers, and arrange
and after-sale services, e.g. con diverse and accessible channels
sultancy and assistance for public relations and acceptance
• Compliance with terms and of enquiries
conditions under the agreements • Make available additional channels
for receiving feedback, complaints,
recommendations, and opinions
regarding products and services
• Apply sale and service technologies
and innovations
• Assess customers’ satisfaction
survey on its products and services
so that the result of which together
with any relevant recommendations
are used for ongoing development
and improvement
• Formulate personal data
protection policy based on Personal
Data Protection Act (PDPA)