Page 157 - BAM ONE REPORT 2565 (ENGLISH VERSION)

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Form 56-1 One Report 2022

The performance assessment of Chief Executive innovations and plans on digital transformation. To such
Officer, and Senior Executive Vice Presidents is conducted end, the BAM Digital Enterprise master plan has been
based on the performance indicators and targets devised with a view to streamlining the business processes,
determined in line with the yearly goals and performance ranging from the process which is the business foundation
against the long-term strategic objectives. These indicators to the customer contact and service process, and also
cover four perspectives: financial perspective, internal improving cyber security to enhance work efficiency.
process perspective, customer perspective, and learning Moreover, innovations for data use are promoted in
and growth perspective. The rates of yearly pay increase order for the Company to become an organization with
and bonus are commensurate with the performance data-driven decision making. The Board of Directors also
assessment results, the indicator scores, the current gives importance to cultivating among the Company’s
performance (short-term), and the performance against employees the open-mindedness for changes and
the Company’s long-term strategy, which could demonstrate creative innovations that can be used for linking the
the vision and lead to value creation and capability Company’s goals and its ability to answer the demands
enhancement of the Company in the long run. of its customers and society evenly.

Sub-Principle 4.3 Structure of relationship with The Company also plans to develop mobile AMC
shareholders system to accommodate preparation of the plans on
The Board of Directors understands the structure debt compromise, payment and purchase of NPAs via
of the Company’s relationship with its shareholders, and mobile system to shorten the process and facilitate
holds a meeting with the shareholders at least once a customers’ contacts with the Company for access to its
year to discuss any doubtful issues or any essential issues services.
that may have an effect on the Company’s business.
Sub-Principle 5.2 Resource allocation and
Principle 5 Promotion of innovations and responsible management
business conduct The Board of Directors monitors and supervises
Sub-Principle 5.1 Promotion of innovations the Company’s resource management to ensure that
The Board of Directors promotes innovations the Company will manage its resources efficiently and
conducive to boosting efficiency of procedural standards effectively, taking into account the potential effects and
and building up awareness among the employees so the resource development, which includes its employees,
that they would embrace changes and initiate creativity business partners, customers, and stakeholders.
that can connect the Company’s goals with response to
customer and social demand in a balanced manner. Sub-Principle 5.3 Information system security
policy
Today’s technology is ever-changing and playing The Board of Directors has defined the Company’s
a greater role in business operation and everyday life, information system security policy, measures and
involving, among others, financial transactions, shopping, practice guidelines aiming for the Company’s information
public transport services, or even food ordering, all of security and cybersecurity and ensures that the
which can be conducted online, hence leading to Company’s information security will be managed and
changing consumer behaviors. supervised efficiently in accordance with the provisions
of the law and the Cybersecurity Act, based on the
In order for the business to adapt to these changes, ISO/IEC 27001 Standard.
the Board of Directors gives importance to promotion of