Page 375 - BAM ONE REPORT 2565 (ENGLISH VERSION)

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Form 56-1 One Report 2022

(4) Manage and put in place the system and procedures for customer complaints about the quality and prices
of products and services, handle those complaints, and promptly respond to customers.
(5) Ensure the confidentiality of customer information obtained by the Company from joint conduct of
transactions, and formulate the guidelines or measures for prevention of the unethical use of such information for a
personal or group benefit.
(6) Monitor and evaluate the delivery of products and services to customers on a regular basis in order to
improve, refine and develop the Company’s products and services to better address customers’ needs.

Employee Level
(1) Deliver products and services of good quality meeting customers’ requirements with fair conditions and prices.
(2) Be sincere and keep promises to customers without overpromising what could not be delivered, and do not
disclose customers’ confidential information or secret, unless otherwise required by laws or consented in writing by
customers or being the information already made available publicly.
(3) Comply strictly with the terms and conditions with customers, and, where any of the conditions fails to be
fulfilled, promptly notify customers of the cause of such failure.
(4) Provide customer services willingly and to the best of one’s ability on a fair and equitable basis, give advice and
assistance to customers with a polite and gentle manner by providing useful information upon customers’ request, and
be willing to listen to their problems and help to identify causes and seek corrective measures for them.

2.5 Best Practices: Treatment of Creditors
Director Level
(1) Oversee and ensure that the Company has a policy to treat all groups of creditors on a fair and equitable basis
and not to violate creditors’ rights by strictly adhering to the fair benefit to both parties under the agreements or the terms
and conditions mutually agreed upon.
(2) Oversee and ensure that the Company regularly reports financial information to creditors in a correct, complete
and punctual manner.
(3) Oversee and ensure that the Company gives remarks and suggestions to the executives in the case where it
is suspected that there will be an incident that will affect creditors.

Top Management and Executive Level
(1) Manage and treat all groups of creditors on a fair and equitable basis and not to violate creditors’ rights by
strictly adhering to the fair benefit to both parties under the agreements or the terms and conditions mutually agreed
upon, and, where any of the conditions could not be fulfilled, promptly so notify creditors in order to jointly consider and
seek corrective measures.
(2) Ensure that financial information is regularly reported to creditors in a correct, complete and punctual manner.
(3) Seek to notify creditors and solve the problems urgently in the case where it is suspected that there will be
an incident that will affect creditors.

Employee Level
(1) Treat all groups of creditors on a fair and equitable basis and not to violate creditors’ rights by strictly adhering
to the fair benefit to both parties under the agreements or the terms and conditions mutually agreed upon, and, where
any of the conditions could not be fulfilled, promptly report the supervisors to notify creditors without delay in order to
jointly consider and seek corrective measures.