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2.9 Best Practices: Treatment of Community and Society
Director Level
(1) Oversee and ensure that the Company adopts a policy that demonstrates continuous responsibility for community
and society in terms of quality, safety, occupational health and environment, whereby the executives and employees are
Bangkok Commercial Asset Management Public Co., Ltd.
required to take part in all activities of the Company with a focus on business operation with sustainable growth.
(2) Oversee the Company’s operation strictly without taking advantage over or causing trouble to society, while
minimizing adverse impacts on society and the environment caused by the Company’s products, services and operation.
(3) Oversee and ensure that the Company seeks to enhance community and society by providing consistent
support for activities that help tackle or reduce problems facing community and society.

Top Management and Executive Level
(1) Conduct the business and take part in all of the Company’s activities that demonstrate responsibility for
community and society in a creative way with a focus on business operation with sustainable growth.
(2) Supervise the Company’s operation strictly without taking advantage over or causing trouble to society, while
minimizing adverse impacts on society and the environment caused by the Company’s products, services and operation.
(3) Manage and ensure that the business is conducted in a creative way and seek to enhance community and society.
(4) Arrange or provide support for activities to enhance community and society by continuously supporting
activities that help tackle or reduce problems facing community and society.

Employee Level
(1) Take part in all of the Company’s activities that demonstrate responsibility for community and society by
volunteering to develop and enhance community and society on a regular basis.
(2) Participate in or support on a regular basis the activities for public benefits and social services arranged by
trade partners, business alliances, stakeholders or external regulatory agencies in all concerned sectors that jointly
transact business with the Company.

3. Best Practices: Complaints/Whistleblowing
Director Level
(1) Oversee and ensure that the Company puts in place the measures and procedures for handling complaints/
whistleblowing and reporting to the Board of Directors.
(2) Oversee and encourage the Company to assign a unit to compile evidence and review the incidents and
persons involved so as to ensure a good internal control system and compliance with the Company’s Code of Ethics.
(3) Treat the information as confidential and disclose the information only as deemed necessary by primarily
paying regard to the safety of and damage to the complainants/whistleblowers, the sources of the information or the
persons involved.

Top Management and Executive Level
(1) Put in place the measures and procedures for handling complaints/whistleblowing by focusing on the key
issues as follows:
1) Acts committed against the laws/Code of Ethics/Articles of Association of the Company, including:
- Corruption, embezzlement and misconduct within the Company;